Hi there,

There is no direct tech support number. You need to schedule a call using Koodo assist and have them send new equipment. You will likely have to return the other equipment you received.

Feel free to use the link below. I found if you just type in schedule callback in twice, it prompts the bot to schedule the call.

https://www.koodomobile.com/en/help?autobots=rollout

Out of curiosity, What was the port on the device that has “modem sticker” on it? did you see any coaxial connection port?